Monday, May 12, 2008
Hey Nick when will you be in the new building? You had mentioned something in your previous blog about previous customers?
We are here! In fact we’ve been in for about a week now getting all the kinks out and getting all our signage, inventory and everything else on line. Man what a project. Our new facility is just beautiful and man is it huge! I feel tiny in this place! We now have waiting areas for both our service and sales customers. We have a beautiful showroom floor and a huge 20000 square foot service facility to really help step up customer service in the maintenance and warranty area bringing the total square footage to a whopping 35000. We’ve spent a tremendous amount of time and energy to make our new facility a great place to buy a car and when you come see it, I think you’ll agree it’s something special. To our previous customers: We are having an open house this Thursday from two to six-o-clock to show off our new facility and thank you for being a part of making us what we are today. So please, bring your family and come check out West Valley Auto Plaza’s new place. I’ll personally take you on a tour and we won’t jerk you around!
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2 comments:
well I had bad customer service experience. You will call sales and co owners and will not call you back. Wait to get aproved or not. They will not get back to you when they say they will. They have poor customer skills. Even if they are bussy still should get back to the customer. They will pass you around like a toy from one person to another.
Nick, How do you handle each individual customer when you can't find a lender for them? If they put money down for the car, do they get it back when the car is returned?
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